Privacy Policy – The Villas Palm Springs

We collect personal information you voluntarily provide when you contact us, make a reservation, submit an inquiry, or interact with our website. This may include your name, email address, phone number, billing information, reservation details, and any messages or requests you send us. We may also collect limited technical information automatically, such as your IP address, device type, browser information, and website activity.

We use this information to manage reservations, respond to inquiries, provide guest services, communicate important information related to your stay, process requests, improve our website and services, and better understand how guests interact with our website. We may also use aggregated or non-identifiable information for analytics and operational improvements.

Our website may use cookies and similar technologies to support website functionality, understand site usage, and improve your browsing experience. You may adjust your browser settings to limit or block cookies, although doing so may affect certain website features.

If you provide your mobile phone number, you consent to receive text messages related to your inquiry, reservation, stay, guest services, or customer care. Messages may include booking assistance, reservation confirmations, arrival and check-in information, property updates, service communications, or responses to questions and requests you submit.

Your mobile phone number, SMS consent, and opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers only as necessary to facilitate communications and provide services on behalf of The Villas Palm Springs.

You may opt out of receiving text messages at any time by replying “STOP.” For assistance, reply “HELP.” Message frequency may vary, and message and data rates may apply depending on your mobile carrier and service plan.

We take reasonable measures to protect your contact information and communications and retain this information only for as long as reasonably necessary to provide services, manage guest communications, comply with legal obligations, and support legitimate business purposes.

We may share limited personal information with trusted service providers that help us operate our website, manage reservations, process payments, provide guest communications, or support hotel operations. We may also disclose information when required by law or in connection with a business transaction. The Villas Palm Springs does not sell personal information to third parties.

‍We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Depending on where you reside, you may have rights to request access to, correction of, or deletion of your personal information. California residents may have additional rights under applicable privacy laws. To submit a privacy-related request or ask questions about your information, please contact us at stay@thevillaspalmsprings.com.

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable legal requirements. Any changes will be reflected by an updated “Last Updated” date at the top of this page. If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact The Villas Palm Springs at stay@thevillaspalmsprings.com.

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